Our commitment
Built to last.
Backed for five years.
Every Silent Pound speaker is handcrafted to outlast trends, rooms, and systems. We stand behind each one with a full 5-year warranty.
5YEAR WARRANTY
What’s covered
All manufacturing defects
Any fault arising from the production process is covered in full.
Electronic components
Crossover networks, driver units, binding posts, and internal wiring.
Cabinet integrity
Structural defects in the enclosure, joints, and surface finish.
Waveguide & driver alignment
Any deviation in the constant directivity system from our production spec.
What’s not covered
Physical damage
Damage caused by drops, impacts, moisture, or mishandling after delivery.
Incorrect installation
Damage resulting from amplifier mismatch or operating outside rated specifications.
Unauthorised modifications
Any internal modifications or repairs not performed by Silent Pound or an authorised partner.
Normal wear
Cosmetic wear on grilles, spikes, or surface finishes from regular use.
Claims
How to make a claim
01
Contact us
Email office@wesimply.at with your purchase details and a description of the issue.
02
We assess
Our team responds within 2 business days. In most cases, we diagnose remotely and send replacement parts directly.
03
We resolve
If a repair is needed, we arrange collection and cover all shipping costs. If unrepairable, we replace the unit.
Beyond the five years
Never obsolete.
Silent Pound speakers are built to last decades. After your warranty period, we continue to offer repair services, spare parts, and support — because a speaker you’ve invested in should never become obsolete.
“If anything goes wrong, we will make it right. That is not a policy — it is how we work.”